Data & Privacy
Your personal data belongs to you. This Privacy Policy explains exactly what information Raja88 collects from players, how we use it, who we may share it with, and what rights you hold under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection frameworks. We keep this document plain and honest — no impenetrable legalese.
Our Data Commitments
Six core commitments that underpin the way Raja88 handles every piece of data you share with us.
Encrypted at Every Step
All data transmitted between your browser or app and Raja88's servers is protected by TLS 1.3 encryption. Data stored on our systems is encrypted at rest using AES-256 standards.
We Never Sell Your Data
Raja88 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is collected strictly for platform operation and regulatory compliance.
PDPA Compliance
Raja88 processes personal data of Malaysian players in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), governing how we collect, use, disclose, and store your information.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data held by Raja88. Requests are processed within 21 calendar days. Contact our support team to exercise these rights.
Defined Retention Periods
Raja88 retains personal data only for as long as necessary for the purposes it was collected, or as required by applicable legal or regulatory obligations. Inactive account data is subject to scheduled review and purging.
Breach Notification
In the unlikely event of a data breach that materially affects your personal information, Raja88 will notify affected players promptly and take immediate remediation steps in line with our regulatory obligations.
Section 01
Raja88 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at raja88.cam. This Privacy Policy describes how Raja88 collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who register, browse, or otherwise interact with our platform and services.
This Policy is issued in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is designed to reflect internationally recognized data protection standards. For players accessing Raja88 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or any other location in Malaysia, this Policy governs all data processing activities conducted in connection with your use of the platform.
By registering an account, accessing any service on raja88.cam, or otherwise providing personal data to Raja88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.
Related Documents: This Privacy Policy should be read together with Raja88's Terms & Conditions and Responsible Gambling Policy, all of which collectively govern your relationship with Raja88.
Section 02
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that relates to a living individual who can be identified, directly or indirectly, from that information — including name, identification number, contact details, financial information, or online identifiers. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, retrieval, alteration, disclosure, transmission, erasure, or destruction. |
| "Data Controller" | Raja88, which determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of Raja88, subject to documented instructions and contractual data protection obligations. |
| "PDPA" | Malaysia's Personal Data Protection Act 2010, which governs the processing of personal data of individuals in Malaysia in connection with commercial transactions. |
| "Cookies" | Small text files placed on your device by a website to store information about your preferences, session state, and browsing behavior for the purpose of enhancing user experience and analytics. |
| "KYC Data" | Identity and age verification documents collected as part of the Know Your Customer process, including government-issued identification such as MyKad or passport. |
Section 03
Raja88 collects personal data in the categories described below. We collect only the data that is reasonably necessary for the purposes identified in Section 4 of this Policy.
When you create a Raja88 account, we collect:
To comply with anti-money laundering (AML) regulations and verify your age and identity, we may collect:
When you deposit, withdraw, or conduct any financial transaction on the platform, we collect:
Raja88 does not store full bank account numbers, card numbers, or e-wallet PINs. Payment processing is handled by certified third-party payment gateways.
Section 04
Raja88 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Raja88 account; enabling login, password recovery, and account settings management. |
| Identity & Age Verification | Confirming that you meet the minimum age requirement of 21 years and verifying your identity as required under AML and KYC obligations. |
| Payment Processing | Processing deposits and withdrawal requests via your chosen Malaysian payment method; reconciling transactions; preventing payment fraud. |
| Platform Operation | Delivering casino games, live dealer services, sports betting markets, and other features of the Raja88 platform. |
| Regulatory Compliance | Meeting our obligations under applicable AML laws, gaming licensing requirements, and data protection regulations including the PDPA. |
| Customer Support | Responding to queries, complaints, and account-related requests via live chat, WhatsApp, and email support in English, Bahasa Melayu, and Chinese. |
| Responsible Gambling | Monitoring for indicators of problem gambling; administering deposit limits, self-exclusion requests, and related player welfare tools. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates — only where you have given consent, and only via your registered contact details. |
| Fraud Prevention | Detecting and preventing unauthorized account access, bonus abuse, multi-accounting, money laundering, and other prohibited activities. |
| Platform Improvement | Analyzing aggregated usage data to improve platform performance, game selection, payment flows, and user experience for Malaysian players. |
Section 05
Raja88 processes your personal data on one or more of the following legal grounds, consistent with the requirements of the PDPA and applicable data protection law:
Section 06
Raja88 does not sell, rent, or commercially exploit your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection safeguards:
To process your deposits and withdrawals, Raja88 shares necessary transaction data with certified Malaysian payment gateways and financial institutions supporting Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong integrations. These providers process data solely for payment settlement purposes.
Where automated identity verification is used, your KYC documentation may be processed by a certified third-party identity verification service operating under a data processing agreement with Raja88.
Game studios and platform technology providers may receive limited technical data (such as session identifiers and game transaction records) necessary for the delivery of games and the calculation of game outcomes. No directly identifying personal data beyond what is operationally necessary is shared with game providers.
Raja88 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where required by applicable law, regulation, or valid legal process. We will, where legally permitted to do so, notify affected players of such disclosures.
Raja88 may share data with third-party fraud detection or anti-money laundering screening services for the purpose of detecting and preventing financial crime, bonus abuse, and unauthorized account activity.
✅ No Marketing Data Sales: Raja88 will never sell, rent, or otherwise disclose your personal data to any party for that party's own marketing purposes. Any sharing of data is strictly limited to the operational purposes described in this section.
Section 07
Raja88 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Enable core platform functions including login sessions, account authentication, and security features. Cannot be disabled without impacting platform functionality. | No — essential |
| Functional | Remember your preferences such as language setting, preferred payment method display, and game lobby layout. | No — functional |
| Analytics | Collect aggregated, anonymized data about how players navigate and use the platform, used to improve page performance and user experience. | Yes — opt-in |
| Marketing | Track interactions with promotional content and measure campaign effectiveness. Used to deliver relevant bonus offers to consenting players. | Yes — opt-in |
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to log in or use certain platform features. For full details of specific cookies in use, please refer to our cookie management interface on the Platform.
Section 08
Raja88 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of active account + 7 years post-closure | AML regulatory obligation |
| KYC / identity verification documents | 5–7 years from date of collection | AML / gaming license requirement |
| Transaction and financial records | 7 years from transaction date | Financial regulatory compliance |
| Betting and gaming activity logs | 5 years from date of activity | Legitimate interest / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interest / complaint handling |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation to evidence consent |
| Technical / device logs | 90 days (rolling) | Security and fraud monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with Raja88's data destruction procedures. Where data is anonymized, it may be retained indefinitely for aggregate statistical and platform improvement purposes.
Section 09
Raja88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
Your Role in Security: While Raja88 takes extensive measures to protect your data, you also play a key role. Use a strong, unique password for your Raja88 account, enable 2FA, and never share your login credentials with anyone. Raja88 will never ask you for your password.
Section 10
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection frameworks, you hold the following rights in respect of personal data processed by Raja88. These rights may be exercised by contacting our Data Protection team as described in Section 15 (Contact Us).
Right to Access
Request a copy of the personal data Raja88 holds about you. Requests are processed within 21 days.
Right to Correction
Request correction of inaccurate or incomplete personal data. Some corrections may require supporting documentation.
Right to Erasure
Request deletion of your personal data where we have no legal obligation to retain it. Mandatory retention periods may limit this right.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances while a dispute or complaint is under review.
Right to Withdraw Consent
Withdraw consent for marketing communications or non-essential cookies at any time. Withdrawal does not affect prior lawful processing.
Right to Data Portability
Request your personal data in a structured, machine-readable format where technically feasible and legally applicable.
To exercise any of the above rights, please submit a written request to our Data Protection team via the contact details in Section 15. We will respond within 21 calendar days of receipt of a verified request. We may require you to confirm your identity before processing any data rights request.
Section 11
The Raja88 platform is strictly intended for individuals who are 21 years of age or older. Raja88 does not knowingly collect personal data from minors. Registration requires confirmation of age, and all accounts are subject to KYC age verification.
If Raja88 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed, all associated data will be deleted in accordance with our data destruction procedures, and any deposited funds will be returned to the source payment method.
Parents or guardians who believe a minor may have registered on the Raja88 platform are encouraged to contact our support team immediately at [email protected].
Section 12
The Raja88 platform may contain references to third-party payment service providers and other service integrations (such as Malaysian banking portals and e-wallet platforms including Touch 'n Go eWallet, Boost, and GrabPay). When you interact with these third-party services — for example, completing a DuitNow payment via your bank's interface — you are subject to that third party's own privacy policy and data practices.
Raja88 is not responsible for the privacy practices of third-party services accessed via payment integrations. We recommend reviewing the privacy policies of your chosen payment provider before submitting any personal or financial information through their interfaces.
Section 13
Raja88 operates with the support of technology infrastructure and service providers that may be located outside of Malaysia. Where personal data is transferred to a jurisdiction outside Malaysia, Raja88 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to or exceeding the protections required under the Malaysian PDPA. Such safeguards include contractual data protection clauses, standard contractual clauses, or transfers to jurisdictions recognized as providing adequate data protection.
Transfers are conducted only to the extent necessary for the operational purposes described in this Policy and only with service providers who are contractually bound to protect your data.
Section 14
Raja88 reserves the right to update, revise, or replace any part of this Privacy Policy at any time. Changes will take effect upon publication on this page, with the "Last Updated" date revised accordingly. Where changes are material — for example, changes to how we use your data or the third parties with whom we share it — Raja88 will take reasonable steps to notify registered players via their registered email address or via a prominent notice on the Platform, prior to the change taking effect.
Your continued use of the Raja88 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you should cease using the Platform and contact our support team to request Account closure and data deletion where applicable.
We recommend bookmarking this page and reviewing it periodically. The current version will always be accessible at raja88.cam/privacy-policy.
Section 15
For any queries, concerns, or formal requests relating to this Privacy Policy — including requests to exercise your data rights under the PDPA — please contact the Raja88 Data Protection team through the following channels:
All privacy-related requests will be acknowledged within 5 business days and resolved within 21 calendar days, in accordance with the obligations set out under the PDPA. Where a request is complex or requires additional verification, we will notify you of this and the expected extended timeframe.
For further information about your rights under Malaysian data protection law, you may refer to the official guidance published by the Department of Personal Data Protection Malaysia (JPDP).
Our support team is available 7 days a week in English, Bahasa Melayu, and Chinese. Most privacy queries are handled within one business day. You can also find answers to common questions in our FAQ section.
🔞 21+ Only. Raja88 is strictly for players aged 21 and above. Gambling involves financial risk — please play within your means and for entertainment purposes only. If gambling is affecting you, help is available. Play Responsibly.